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Please read the rules and conditions of cooperation with ArcusNovus:

ArcusNovus keeps the right to change and/or add the content of this Internet site including information about the conditions and costs of the services.

ArcusNovus keeps the right to change or remove the information posted on this Internet site by the third party.

While registering on this site, the client (dealer) guarantees that all provided data is valid and realistic. In the case of deliberate provision of false information ArcusNovus keeps the right to refuse the client’s (dealer’s) registration and provision of the Internet services.

ArcusNovus guarantees security and confidentiality of the registration data provided by the client (dealer).

Client (dealer) takes full responsibility for the nondisclosure of the registration and access information obtained from ArcusNovus. Client (dealer) also carries responsibility for the operations of the third party who use the obtained records and access information for the authorization on the ArcusNovus Internet site.

Client (dealer) is obliged to inform ArcusNovus about any unsanctioned use of the registration or access information provided as well as a loss or theft of the mentioned data (including in case of a suspicion of the above facts).

Client (dealer) carries out responsibility to pay all taxes and duties stated by the legislation of the country in which the client resides and/or operates.

Client (dealer) is responsible to obtain all needed permissions and licenses in order to sell satellite Internet services in the country where the client resides and/or operates.

ArcusNovus is not responsible for any damage, including but not limited to data, income or profits lost by the client (dealer) even in cases when the client (dealer) had reported about the possibility of such losses or damages.

ArcusNovus is not responsible for any activity performed by any client (dealer) who in any way violates the current legislation of the country of residence and/or operation.

ArcusNovus does not carry out any responsibility for the damage caused by any action or absence of it by any third party in relation to the satellite Internet services provision and/or the equipment which belongs to the client (dealer) as well as for any damage caused by the careless actions of the client (dealer).

ArcusNovus responsibility is limited to the satellite Internet service provision to the client (dealer) and in no way ArcusNovus should be considered responsible for the content of the information sent and/or received by the client.

ArcusNovus keeps the right to make changes in the technical specifications of the services provided. The client is to be informed prior to the implementation of any of such changes.

ArcusNovus is not responsible for the insufficient quality of the services provided in case the client (dealer) does not possess the needed equipment, competent operating personnel and properly functioning Earth station(s).

ArcusNovus does not carry out any responsibility for the unsanctioned access to the equipment or the software of a client (dealer) by the third party which damaged the possibility of the client to receive downlink or uplink satellite Internet services from ArcusNovus.

Client (dealer) takes responsibility to keep in secret all the commercial and technical information which has been obtained from ArcusNovus within the framework of the collaboration and characterized as confidential.

For the tariff plans of Pre-Paid group account is activated at the moment the funds reach user's account.

Validity period: while there is a positive balance on a Subscriber’s Personal Account. In case there is no activity shown during the period of 180 days - statistics will be deleted, the Account will be blocked and no claims will be considered.

Amount of the minimum advanced payment: 20 USD.

Free access to the Satellite Internet accelerator Slonax is allowed for all connection types.

The funds shall be refunded in full if the successfull connection could not be established and the service cannot be received. In case of service cancellation after successfull connection has been established the remaining amount shall be refunded within 5 working days.

For the tariff plans with monthly flat-rate fee account is activated at the moment the funds reach user's account. After account activation fixed monthly fee is charged regardless of thaffic count consumed during accounting month.

Validity period: 30 days from activation.. In case there is no activity shown during the period of 180 days - statistics will be deleted, the Account will be blocked and no claims will be considered.

Amount of the minimum advanced payment: 20 USD.

Funds shall be refunded in full exclusively if the successfull connection could not be established and the service cannot be received. For all other cases including but not limited to service cancellation before the expiration date of the tariff plans purchased the remaining amount shall not be refunded.

Any refunds are made upon official request of the customer submitted to the Technical Support Service.

Initial connection by tunnel is provided with no additional fee. After successful connection one time charge for each change of tunnel settings of $5 will be applied. The connection is to be treated as successful by customer's confirmation or if no complain to ArcusNovus customer service from customer is received within 5 days from the day the E-Mail with tunnel settings to the customer has been sent.

Please follow the REGISTER link to fill-up the registration application.

 
© 2010 Arcus Novus. Liepiskiu km., Nemezio sen., LT-13266 Vilniaus r., Lithuania. Tel: +370 5 210 1250
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